Overview
At Elite Compound Company, customer satisfaction is important to us. We are committed to providing high-quality compounded products and professional services. Please read our Refund & Cancellation Policy carefully before placing an order.
Order Cancellation
Orders may be canceled within 24 hours of purchase, provided that processing or preparation has not already begun.
Once an order has entered production, packaging, or shipping stages, it can no longer be canceled.
To request a cancellation, please contact our support team immediately through our website or customer support email.
Refund Eligibility
Refunds may be approved under the following circumstances:
- Incorrect item received
- Damaged product upon delivery
- Duplicate payment or billing error
- Order canceled before processing begins
- Product unavailable due to inventory issues
Approved refunds will be processed back to the original payment method.
Non-Refundable Items
Due to the customized and sensitive nature of compounded products, the following items are non-refundable:
- Personalized or compounded medications/products
- Opened or used items
- Products damaged due to improper handling or storage by the customer
- Orders delayed incorrect shipping information provided by the customer
Damaged or Incorrect Orders
If you receive a damaged, defective, or incorrect order, please notify us within 48 hours of delivery.
To help us resolve the issue quickly, include:
- Your order number
- Clear photos of the product and packaging
- Brief description of the issue
We may offer a replacement, store credit, or refund depending on the situation.
Refund Processing Time
Once your refund request is approved, refunds are typically processed within 5–10 business days. Processing times may vary depending on your bank or payment provider.
Shipping Charges
Shipping and handling charges are non-refundable unless the return is due to our error or a damaged product.
Chargebacks & Payment Disputes
We encourage customers to contact us directly before initiating a chargeback or payment dispute. Our team will make every effort to resolve any concerns promptly and fairly.
Policy Updates
Elite Compound Company reserves the right to modify or update this Refund & Cancellation Policy at any time without prior notice. Updated policies will be posted on this page.
Contact Us
If you have any questions regarding this policy, please contact us through our website:
